Privacy Policy & Terms and Conditions | Validated Strategy Group

Privacy Policy & Terms and Conditions

Last Updated: February 12, 2025

Effective Date: February 12, 2025

1. Introduction

These Terms & Conditions and Privacy Policy apply to all services and websites owned and operated by Rebekah W. Armstrong, doing business as Validated Strategy Group ("VSG", "we", "us", or "our"), including but not limited to:

By using any of our websites, purchasing our services, or accessing our tools, including the VSG Toolkit™ and GetSolarHelp.com™ platform, you agree to the terms set forth in this document.

For solar consulting clients, a sample of our Solar Consulting Agreement is available.

To request removal of data or to manage your privacy settings, submit your request here.

You can also manage advertising preferences through AdChoices.

For legal inquiries, contact us at [email protected] or (925) 701-8300.

Mailing Address: P.O. Box 353, Herald, CA 95638

2. Information We Collect
  • Personal Information: Name, email, phone number, payment details processed securely via third-party providers.
  • Usage & Analytics Data: Website activity, cookie data, and browsing behavior.
  • Communications & Support: Emails, chat logs, and client service interactions.
  • Legal Exception to Data Deletion: Certain records may be retained for compliance.
3. Data Retention Policy

We retain transaction records, dispute history, and compliance-related information for a minimum of 3 years or as required by law.

Users may request deletion of personal data, except where legally required for financial, dispute, or regulatory compliance.

4. Payment & Refund Policy

Below are the key policies regarding payments and refunds:

Payment Terms:

All services require full upfront payment. Payments are securely processed via third-party providers.

Stored Payment Methods:

Customers must explicitly opt-in to store payment details. Notification is sent at least 48 hours before any charge. Customers may remove stored payment details any time via email or written request.

Refund Exceptions:

Refunds are only granted if VSG fails to deliver services within 30 days due to Consultant-related delays. No refunds for client delays or failure to provide necessary information. Partial refunds may be granted if work has begun but is not completed.

Charge Dispute Process:

Clients must notify us within 7-10 days before initiating a chargeback. All chargeback disputes must be handled through our formal dispute resolution process before legal action.

5. Dispute Resolution & Governing Law
  • Good Faith Resolution: All disputes shall first be addressed through good faith negotiation before legal action.
  • Arbitration Clause: Clients may choose between AAA or JAMS arbitration to ensure a neutral resolution. Clients can opt out of arbitration within 30 days of accepting this agreement. Arbitration fees will be shared unless otherwise determined by the arbitrator.
  • Small Claims Court Option: Clients may file claims under $10,000 in small claims court instead of arbitration.
  • Governing Law: This agreement is governed by California law, regardless of the user’s location.
6. Acceptance of Terms

By using this website, purchasing our services, or accessing the VSG Toolkit™, you acknowledge that you have read, understood, and agreed to these Terms & Conditions and Privacy Policy.

To request more information or exercise your data rights, contact [email protected].

7. Additional Compliance Notes
  • ✔ Data Privacy: We comply with CCPA (California Consumer Privacy Act) & GDPR (General Data Protection Regulation).
  • ✔ Cookie Preferences: Users can manage ad settings via AdChoices.
  • ✔ Do Not Sell My Data: Users can opt out here.